Privacy Policy

At BeanLink, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, business address, tax identification numbers)
• Account credentials (email and password)
• Payment information (processed securely through our payment partners)
• Profile information (profile picture, business description)
• Communications with us (support tickets, emails, feedback)

Information Collected Automatically

When you use BeanLink, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage information (features used, actions taken, preferences)
• Location information (based on IP address)

Information from Third Parties

We may receive information about you from:

• Social login providers (Google, Facebook, Apple) when you choose to sign in with those services
• Payment processors regarding your transactions
• Business partners and integration providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We share information when you direct us to do so or give us consent.

Service Providers

We share information with third-party vendors, consultants, and service providers who need access to perform services on our behalf, such as hosting, analytics, customer service, and payment processing.

Business Transactions

We share information with roasters and customers as necessary to facilitate transactions on the platform.

Legal Requirements

We may disclose information if we believe disclosure is necessary to:

• Comply with applicable law, regulation, or legal process
• Protect the rights, property, and safety of BeanLink, our users, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service and other agreements

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we need to retain it for legitimate business or legal purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access and download a copy of your personal information through your account settings.

Correction

You can update or correct your personal information through your account settings.

Deletion

You can request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our platform
• Improve and personalize your experience
• Analyze platform performance

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies, but this may affect your ability to use BeanLink.

8. Third-Party Services

BeanLink may contain links to third-party websites and integrate with third-party services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

Our key third-party service providers include:

• Stripe - Payment processing (Privacy Policy)
• Google - Authentication and analytics (Privacy Policy)

9. Children's Privacy

BeanLink is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take steps to ensure adequate protection is in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice, such as an email notification.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. Additional Rights for Specific Jurisdictions

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information.

European Economic Area Residents

If you are in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, and erase your data, as well as the right to restrict and object to certain processing of your data.