Understanding Order Status
Updated January 09, 2026
Order Status Guide
Understanding order status helps you track where each order is in the fulfillment process.
Status Definitions
- Pending Payment - Order created, awaiting payment
- Paid - Payment received, ready for processing
- Preparing - Order is being prepared for shipping
- Shipped - Order has been shipped
- Delivered - Order confirmed delivered
- Cancelled - Order was cancelled
Tracking Orders
Both roasters and customers can track orders:
- View real-time status updates
- Get tracking numbers when shipped
- Receive email notifications on status changes
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